Last updated: July 25, 2026

Thank you for shopping with Dollar Value Zone. We want you to be satisfied with your purchase. This Refund and Return Policy explains the requirements for returns, exchanges, refunds, damaged products, and order cancellations for purchases made through dollarvaluezone.com.

Return Period

Eligible products may be returned within 14 days of delivery or pickup.

To qualify for a return, the product must:

Be unused, unopened, and in its original condition
Include its original packaging, labels, accessories, and parts
Be accompanied by the order confirmation, receipt, or other proof of purchase
Be returned within the applicable return period

Returns that do not meet these conditions may be refused.

Non-Returnable Products

For health, safety, and quality-control reasons, the following products are generally final sale and cannot be returned:

Food, groceries, candy, and beverages
Refrigerated, frozen, or perishable products
Opened health-care or personal-care products
Cosmetics, hygiene products, and beauty products that have been opened or used
Opened cleaning products, chemicals, or household liquids
Gift cards
Clearance, closeout, or final-sale products
Products damaged through misuse, neglect, improper storage, or normal wear
Products without proof of purchase

These restrictions do not apply when an item was delivered damaged, defective, expired, or different from the item ordered.

Damaged, Defective, Expired, or Incorrect Products

Please inspect your order promptly after delivery or pickup.

If you receive a damaged, defective, expired, missing, or incorrect product, contact us within 48 hours of receiving the order.

Please provide:

Your full name
Your order number
A description of the issue
Clear photographs of the product, packaging, expiration date, or damage
Any other information reasonably needed to review the claim

Depending on product availability and the circumstances, Dollar Value Zone may offer a replacement, store credit, or refund.

Please do not discard the product or its packaging until we have completed our review.

How to Request a Return

Before returning a product, email support@dollarvaluezone.com to request return authorization.

Do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.

After approving the request, we will provide instructions for returning the product or arranging a local return when available.

Returns may be directed to:

Dollar Value Zone

5673 Cedar Ridge Drive

Ann Arbor, Michigan 48103

United States

Customers should not mail products to this address until return instructions have been provided.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Please allow approximately 5 to 10 business days after approval for the refund to appear in your account.

Unless the return is caused by our error or by a damaged, defective, expired, or incorrect product:

Original shipping and delivery charges are nonrefundable
Return shipping costs are the customer’s responsibility
Any shipping or handling charges may be deducted from the refund
Expedited delivery charges are nonrefundable

When refunding returned taxable merchandise, applicable sales tax will be refunded or credited as required by Michigan law.

Exchanges

Exchanges are subject to product availability.

The fastest way to obtain a different product may be to request a return for the eligible item and place a new order after the return has been approved.

If the requested replacement is unavailable, we may issue a refund or store credit instead.

Order Cancellations

Orders may be canceled only before they have been processed, prepared, shipped, or assigned for delivery.

To request a cancellation, contact support@dollarvaluezone.com as soon as possible and include your order number.

We cannot guarantee that a cancellation request will be completed once order processing has started. Orders that have already been shipped or delivered must follow the return requirements described in this policy.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address and contact information.

Dollar Value Zone is not responsible for delays, failed deliveries, or lost orders caused by:

Incorrect or incomplete delivery information
An unavailable recipient
Restricted building access
Unsafe delivery conditions
Carrier delays
Severe weather
Events outside our reasonable control

If an order is marked delivered but cannot be located, please check the delivery location and contact us promptly.

Missing Refunds

If an approved refund does not appear within the expected period:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow additional time for pending transactions to post.
Contact us at support@dollarvaluezone.com if the refund is still missing.

Return Abuse and Fraud

Dollar Value Zone reserves the right to refuse a return, exchange, refund, or future transaction when there is evidence of fraud, misuse, excessive returns, altered products, false claims, or a violation of this policy.

Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Changes to This Policy

We may revise this Refund and Return Policy periodically. Changes will become effective when the updated policy is posted on the website.

The policy in effect on the date of purchase will generally apply to that order.

Contact Us

For return, refund, exchange, cancellation, or order-related questions, contact:

Dollar Value Zone

Email: support@dollarvaluezone.com

Phone: (517) 643-3973

Address: 5673 Cedar Ridge Drive, Ann Arbor, Michigan 48103, USA